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Technician (New Hampshire)
Date Posted Thursday, 09 November 2006
Location Manchester, New Hampshire
Start Date immediately
Job Description The Technician is the position most responsible for quality production of work in the Colorworks organization.  The Technician manages and
drives the demand for Colorworks services in a given territory. Customers and Accounts are to be managed such that they receive the
right amount of attention, and their satisfaction is paramount. Each account will have between 1 and 3 account contacts and these contacts
are to be nurtured, respected and serviced.  Quality is measured in two ways:



Service quality:


did we answer their direct phone call

  • did we show up on time

  • did we clearly set expectations for technical results

  • did we do what we said we would do, when promised

  • we're we respectful of their space and staff


overall: was I happy with the Colorworks service experience and, Technical quality:

  • did we prepare the surface smoothly

  • did we match the colour

  • did we apply the primer, colour coat and clear coat well



overall: was the job satisfactory


It is our objective that we strive for the highest ratings in service and technical quality.


The Technician is responsible for the management of existing accounts and the development of new accounts.  He/she has the greatest impact on quality, reputation and the goodwill Associated with the organization. 


FOCUS:
drive existing and new business at accounts


DUTIES:



  1. Manage existing accounts

  2. Drive new account development

  3. Colorworks team relations

  4. Van and equipment  management

  5. Paperwork

  6. Skill development

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